Customer Care

Standard Shipping (Australia)

Standard shipping within Australia is $7.95. The standard shipping window is 5-15 days.

Express Shipping (Australia)

Upgrade to Express Shipping for $13.95, receive within 2-5 business days.

Click and Collect

We offer local pick up at our Moorabbin Boutique. You will receive an email when your order is ready to be collected.

Order pick up is available between the hours of 9:30am-4:30pm, Monday to Friday.

To access our showroom, enter via Clik Collective entrance (Ground Floor/15 Cochranes Rd, Moorabbin VIC 3189) located in Morris Moor precinct.

International Delivery

International orders is $20 AUD For New Zealand and $30 AUD for all other destinations.

We inspect each outgoing piece of jewellery with the utmost care and consideration, ensuring you are receiving a perfect piece of jewellery ~ to be worn everyday, with care.

How to make a return or exchange for online purchases

If you wish to request a return or exchange of your TC item, please follow the below steps:

  • Email us at contactus@tcedition.com . Let us know the reason for your refund/ exchange.
  • Once approved, we will provide you with a return form to complete.
  • Place the completed form, along with the item(s) (unworn and in their original packaging), in a securely sealed shipping package to:
    Attn: TC EDITION
    1317 North Road
    Huntingdale 3166 Victoria

Terms & Conditions For Online Purchases

  • Please select your purchases with much love and care as we do not offer refunds/ returns/ exchanges for change of mind or incorrect purchases due to safety and hygiene reasons.TC can only process exchanges or returns for Earrings and Final Sale Items in the event that they are received in a faulty or damaged condition.Please advise of this within 24 hours of receiving your parcel.
  • We do not issue refunds for change of mind or incorrect purchase for all products.
  • TC does not accept returns if products are:
    • Not returned in their original condition or packaging
    • Returned outside of the specified return timeframe
    • Of a bespoke or customised nature
  • Gift Vouchers are not redeemable for cash or credit (this includes return), and no change will be given. You are deemed to have accepted this policy upon the purchase of our gift vouchers. No refunds can be accepted for the change of mind for the purchase of gift vouchers.
  • For all other items (this excludes earrings), we will only accept exchanges within 14 days of your purchase date.
  • The cost of returning piece/s is to be paid by the customer. Return shipping fees are non-refundable.
  • Items must be returned in their original, unworn, and unwashed condition. All pieces must be returned in their original packaging.
  • It’s recommended that your return parcel is tracked, and to provide us with your tracking number. TC does not accept responsibility for returned items lost in the postal system.
  • We reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial.
  • By purchasing from tcedition.com, you accept these terms and conditions. Returns/exchanges are processed within 7 days upon receiving the package at our Head Office. Upon receipt, our team will inspect the returned item and where our return policies have not been followed the team will reach out to the customer immediately. Once your item has been processed for return, you’ll receive a confirmation email.

EXTENDED HOLIDAY RETURN PERIOD FOR ONLINE PURCHASES (LONGSTANDING RETURN POLICY ABOVE STILL APPLIES)

For holiday orders purchased online between Nov. 1st and Dec 31st, faulty returns and exchanges will be accepted through to Jan 31st. This EXCLUDES change of mind for earrings due to safety and hygiene reasons. Thank you for your continued support and understanding. For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Customer Service.

When shopping with TC using Afterpay, the payment arrangement is made with Afterpay and they will approve payments at time of order. The first payment will be charged at the time of purchase. The full payment schedule will be provided to you at time of purchase by Afterpay.

Any failed payments will be charged a late fee of $10, and if still overdue after an additional 7 days a further $7 will be charged.

Jewellery Care

Wear everyday, with care.

Designed to last, our pieces are plated and tarnishing is a natural process. This will happen over time, with wear.

Extend the wear of your pieces with our CARE Recommendations:

  • Store in a cool, dry area, out of the sun
  • Best taken off to sleep
  • Keep your jewellery dry and do not expose the pieces to excess sweat, perfumes, lotions or hair products.
  • Use a polishing cloth to maintain the shine of your Sterling Silver pieces.
  • Use a soft cloth to wipe your 14K Gold Plated pieces.

Material Care

STERLING SILVER 925

What is Sterling Silver 925?

We use a high quality Sterling Silver, known as 925 Silver, which contains 92.5% silver and 7.5% alloy. 925 Silver is perfect for our TC designs as it is harder than pure silver, which is too soft to work with, and allows for more intricate and complex jewellery designs.

How to care for your Sterling Silver 925?

To ensure the longevity and to maintain the shine of your Sterling Silver 925 pieces we recommend the following:

  • Avoid contact with water.
  • Store in its original pouch or box.
  • Polish your jewellery, using a microfiber cloth to avoid scratching the pieces.

We carry a range of gold plated Sterling Silver 925, and recommend that following to ensure the longevity and care of your pieces:

  • Remove before swimming in chlorine or salt water.
  • Avoid contact with excessive sweat.
  • Allow your lotion, perfume or make up to settle before putting on your pieces.
  • Store your pieces individually in their original pouch or box, and don’t put them in contact with other pieces.
  • Clean with a dry microfibre, soft, cloth.

HUGGIES

Our Huggies are designed to be a part of your elevated jewellery wardrobe, to ensure these last please be gentle when opening and closing. Excess force can mean that the post is pushed accidentally and bent, this will make your huggie hard to close.

Returns due to fault will not be accepted if:

  • The Huggie post is accidentally forced upon and bent.
  • General tarnish from wear.
  • Loss of charm from not closing your huggie or earring correctly.

To our valued customers,

Please note, all of our bespoke TC jewellery is made with either a 925 Sterling Silver or Solid Gold Base. We pride ourselves on providing top quality jewellery at an affordable price point.

To maintain our quality and unique products, while at the same time allowing our customers access to affordable designs, we use a gold plating process and a rhodium plating process on all of our Sterling Silver jewellery.

If you have any sensitivities to wearing earrings that are not made of solid gold and silver, we suggest you reconsider your jewellery purchase as we are unable to offer returns or exchanges for any reactions relating to sensitivities.

Thank you for your understanding.

Love,

TC team x